While we do NOT offer RETURNS for money back, we do offer EXCHANGES.
Our PERFECT POUT GUARANTEE promises that if you are not happy with your custom LIPPstick shade, you need only to contact us via email at firstname.lastname@example.org within 7 calendar days of its delivery, and we will do our best to turn your frown upside down. We offer a one-time shade reformulation at NO ADDITIONAL CHARGE for all custom LIPPstick orders.
To be eligible, you MUST:
FIRST: Email us within 7 calendar days of the receipt of your order. Please include your order number and full name to begin the exchange process.
A Customer Care representative will be in touch within 48 hours.
THEN: Once your receive an email response from our Customer Care team, you will have another 7 calendar days to reply to the reformulation questionnaire provided. Your answers to this questionnaire will allow us to remake your custom LIPPstick.
Please note: If your reply is received AFTER 7 calendar days, it will NOT not be honored, and your one-time shade reformulation will NOT be sent out.
For questions and concerns, email us at email@example.com.